Terms of Service & Conditions

These Terms of Service (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an enterprise entity (“Customer”, “you”), and WapiCloud Inc. (“WapiCloud”, “we”, “us”), concerning your access to and use of the WapiCloud developer portal, high-throughput REST APIs, message brokers, analytics dashboards, and webhooks (collectively, the “Platform”).

By provisioning an API key, initializing a webhook handshake, or deploying automated WhatsApp campaigns through WapiCloud, you certify that you have read, understood, and agreed to be bound by these Terms, in addition to Meta Platforms, Inc.’s terms referenced herein.

WapiCloud functions as a recognized Tier-1 Business Solution Provider (BSP) overlay and infrastructure orchestration gateway built on top of the official Meta WhatsApp Business Cloud API. Consequently, all usage of the Platform is subject to Meta’s global developer terms:

To provision live webhooks and invoke endpoint calls, you must register a corporate account and provide verifiable Meta Business Manager verification records. You are exclusively responsible for preserving the confidentiality of system credentials:

• check_circle API Key Rotation: Enterprise customers are mandated to rotate production access tokens at minimum every 90 days or immediately upon suspicion of compromise.
• check_circle Webhook Verification Signature: You must configure and validate the SHA-256 HMAC signature headers on all ingress webhook payload URLs to verify legitimate origin.
• check_circle Credential Exposure: Committing live production tokens to public version control repositories (e.g., GitHub, GitLab) will trigger immediate automated credential revocation by our edge surveillance monitor.

WapiCloud enforces an absolute zero-tolerance standard regarding unsolicited bulk messaging, unauthorized cold outreach, and scraping. Every mobile subscriber contacted via WapiCloud API endpoints must have provided demonstrable prior consent.

WapiCloud applies a dual billing model comprising: (a) Monthly Platform Subscription, and (b) Per-Conversation Meta WhatsApp Gateway Fees.

Unused monthly prepaid conversational credits roll over for 60 days before expiration. Account balances falling below zero will encounter immediate automated queue throttling until the balance is reconciled.

WapiCloud commits to providing enterprise platform availability of not less than 99.95% during each billing cycle, excluding scheduled maintenance windows announced at least 72 hours in advance.

As between the parties, you exclusively own all rights, title, and interest in and to customer contact lists, conversational transcript payloads, and creative asset templates uploaded to the platform.

EXCEPT WHERE PROHIBITED BY APPLICABLE STATUTE, IN NO EVENT SHALL WAPICLOUD, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR LOSS OF BRAND REPUTATION.

WapiCloud specifically disclaims operational liabilities stemming from downstream disruptions initiated directly by Meta Platforms, Inc. (such as WhatsApp global service interruptions, regional telecom gateway outages, or spontaneous policy alterations). Total cumulative liability shall not exceed fees paid by Customer during the prior 3-month term.

Either party may terminate active subscription plans with thirty (30) days written notice. Immediate suspension without notice may occur if:

These Terms shall be governed by and construed in accordance with the substantive laws of the State of Delaware, United States, without regard to conflicts of law provisions. Any controversy or claim arising out of or relating to this contract shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.